FAQ
Frequently Asked Questions
Product
What is True Align? True Align is a posture corrector designed with an adjustable X-strap system that gently guides your shoulders back and supports your lower back, helping you sit and stand taller throughout the day.
How does it work? The crisscross shoulder straps pull your shoulders into natural alignment, while the compression band around your torso supports your lower back and core. With consistent wear, your body begins to build muscle memory for better posture.
Is it comfortable to wear all day? Yes. The straps are padded to prevent digging in, and the fabric is lightweight and breathable, making it comfortable for extended daily wear.
Can I wear it under my clothes? Yes, it's designed to be slim and discreet enough to wear under shirts, blouses, and jackets without being noticeable.
How soon will I see results? Many people notice improved posture awareness within the first few days. With consistent use over 4–6 weeks, better posture starts to feel more natural.
Is it safe to wear during exercise? It's best suited for everyday wear rather than intense workouts, though light activity is fine.
What sizes are available? True Align is designed to fit most body types with adjustable straps. Please refer to our size chart on the product page for specific measurements.
What colors does it come in? True Align is available in Black, Grey, and Pink.
Orders & Shipping
How long does processing take? Orders are processed within 5 business days of purchase.
How long does shipping take? Once shipped, delivery typically takes 7–14 business days depending on your location.
How can I track my order? You'll receive a tracking number via email as soon as your order ships.
Do you ship internationally? Please check our Shipping Policy page for current shipping availability by region.
Returns & Refunds
What is your refund policy? You may request a refund within 14 days of receiving your order, as long as the item is unworn and in its original condition. See our full Refund Policy for details.
How do I request a refund? Contact our support team at [support@truealign.com] with your order number and reason for return, and we'll guide you through the process.
How long does it take to receive my refund? Once your return is received and approved, refunds are processed within 5–7 business days back to your original payment method.
Support
How can I contact customer support? You can reach us anytime at [support@truealign.com] — we're happy to help with any questions about your order or our products.